Broker customer support: good and bad experiences

Support rarely matters until something goes wrong: a platform freeze with a position open, a deposit that hasn't arrived, a fill you believe was wrong. That's exactly when it matters most.

Share an experience, good or bad:

• what the problem was and how you contacted support (live chat, email, phone)
• how long it took to get a useful answer
• how it was resolved, and whether you escalated a complaint

If you escalated, say where to. In the UK, a complaint a firm hasn't resolved within eight weeks can go to the Financial Ombudsman Service; Australia has AFCA, and EU countries have their own schemes. More detail is in our withdrawals guide.