Moderation and appeals

How moderation works

FTC combines automated filters with human moderators. Filters check every chat message, signal note, comment and wall post before other people see it. Moderators handle reports, review flagged content and decide appeals.

Moderators can also suspend an account for a set time, from 1 hour to 30 days, which ends by itself; restrict an account permanently; lift a suspension; or delete an account that seriously or repeatedly breaks the Community guidelines. Deleting an account removes its profile, posts, comments and messages.

Automated decisions

Some decisions are made automatically, without a person reviewing them at the time: blocking a message that contains a link, contact details or abusive language, and suspending an account under the chat rules. Every automated decision is logged and can be appealed to a person.

What we tell you

When we restrict your content or account, the notice in your account shows:

• the message, comment, post or profile detail the decision is about
• the rule it broke
• whether the decision was automated
• what restriction applies and when it ends
• how to appeal

Appealing a decision

Open the notice in your account and choose Appeal, or email mail@forextradingcommunity.com. You can appeal for six months after a decision. A moderator who wasn't involved in the original decision reviews it, normally within 7 days, and tells you the outcome and the reason. If your account was deleted, email mail@forextradingcommunity.com to appeal.

If you live in the EU

You may also take a dispute to a certified out-of-court dispute settlement body, and you keep your right to go to court.

Reporting illegal content

Anyone, including people without an account, can report content they believe is illegal by emailing mail@forextradingcommunity.com with the link and the reason.