What do you do when your broker's platform freezes with a position open?

Platforms freeze at the worst moments: during news, at the London open, mid-scalp. With a position open, panic makes it worse — the first move should be checking the position from another device or the web platform.

Have you lived through it?

• what happened and how you reached support
• whether your stop worked while the platform was down
• the backup access you keep now

Support quality at these moments says everything about a broker; share how yours handled it.