Regulator complaints: what was the process like?
Complaining to a financial regulator is the escalation of last resort, and the process is slower and more formal than most expect. First-hand accounts prepare the next person.
Share:
- the regulator and the complaint
- how long it took and what was requested
- the outcome
The withdrawals guide lists the escalation paths by country.
Background: Withdrawing money from a forex broker: verification checks, delays and complaints
Why regulated brokers ask for ID and proof of address, how withdrawals normally work, which delays are routine and which are warning signs, and how to escalate a complaint.
Why does my forex broker need my ID?
Regulated brokers must follow anti-money laundering rules that require them to verify clients' identity and address, and sometimes where deposited money came from.
How long do forex broker withdrawals take?
Many brokers process requests within one or two business days, and the transfer then takes as long as the payment method needs; international bank transfers usually take longest. Outstanding verification checks can add delays.
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