Disputes with brokers: how did yours go?

Disputes happen: wrong fills, missing funds, unexplained fees. The process — documentation, complaints, escalation to a regulator or ombudsman — decides the outcome.

Disputes with brokers: how did yours go? — moving average crossover diagram
A fast moving average crossing a slower one

Share your experience:

  • what you disputed and why
  • the broker's response
  • where you escalated and what happened
Disputes with brokers: how did yours go? — risk-reward diagram
A risk-reward ratio of 1 to 2

The withdrawals guide lists the escalation paths by country.

Background: Withdrawing money from a forex broker: verification checks, delays and complaints

Why regulated brokers ask for ID and proof of address, how withdrawals normally work, which delays are routine and which are warning signs, and how to escalate a complaint.

Why does my forex broker need my ID?

Regulated brokers must follow anti-money laundering rules that require them to verify clients' identity and address, and sometimes where deposited money came from.

How long do forex broker withdrawals take?

Many brokers process requests within one or two business days, and the transfer then takes as long as the payment method needs; international bank transfers usually take longest. Outstanding verification checks can add delays.

Read the full guide

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