How do you handle a broker error on your account?
Wrong fills, missing swaps, platform glitches that close positions — broker errors happen, and how you document them decides the outcome. Screenshots, timestamps and a written timeline matter more than anger.
Have you disputed a broker error?
- what happened and how you documented it
- how support handled it
- what you'd do differently next time
Factual, first-hand accounts only. The bid, ask and slippage guide explains what's an error versus normal fills.
Background: Bid, ask and slippage: why your order fills at a different price
Why buy trades open at one price and close at another, why a stop can trigger when the chart never touched it, and how slippage happens.
Why did my stop-loss trigger when the price on the chart didn't reach it?
Charts usually show the bid price, but a sell position's stop is triggered by the ask. If the spread widened, the ask could have touched your stop while the bid line stayed away from it.
What is slippage?
The difference between the price you expected and the price your order was filled at. It is most common in fast or thin markets, such as around news releases.
Comments
Log in to join the discussion. Comments follow the community guidelines.
Log in to commentLoading comments…